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Source: Logistiek March 2011 / Special

Almost a year ago, JUMBO supermarkets / C1000 started with the implementation of Supply Chain Portal, at first in their distribution centre in Woerden, which greatly improved reception planning on the distribution centres. Once it turned out to work out well, the rollout to the other distribution centres went swift.  "This was due to the huge support we received from suppliers and logistics service providers," said project manager Arthur Recter. "That was also special about this implementation. Normally, an IT project is highly internally targeted. This is much broader oriented and offers immediate benefits to all parties. "



There is still much to be done in the process between buyers and suppliers. Especially in peak periods (Christmas) or peak times (end of the week) it can be chaotic in the retailers  distribution centres. At a high level of aggregation, the supermarket organization knows what has been ordered and when the items arrive. But the translation to the work floor - how many forklifts and employees should be at any dock at any time - is often unclear. Consequence? A long waiting queue of irritated truck drivers, extra hire of flex workers, and a lot of irritation over and over again. Incore developed a food version in collaboration with C1000/Jumbo, which focuses on short chains and fast lead times.


The Supply Chain Portal connects three supply chain parties. These are buyers, suppliers / carriers and the logistics organization of the retailer. The goal is to share information in the portal so that everyone has access to it. Within certain limits, a supplier can choose when he wants to deliver at a distribution center. JUMBO supermarkets / C1000 guarantees that the truck can start unloading within half an hour. The benefit for the supplier / carrier is that he can optimally adjust the appropriate ride. Distribution centers can spread the receiving’s throughout the day and maximize the capacity of people, forklifts and docks. The buyers / buying agents have a proper view of the process and can act proactively. "A totally different way of working," says Koen van Doorn, head of logistics for the segment at JUMBO supermarkets / C1000. "Previously, we had no clear real time status information. Now my buyers can check online whether all orders have been planned by vendors. That will help us in our service. "


When planning a slot booking, the requires capacity for unloading is being calculated by the Portal. The required capacity depends, among other things, on the content and size of the shipment. A pretty tough algorithm, because each order line has different delivery windows. More or less similar to booking a flight online.

"The proof that the portal works well we saw during the Christmas season last year"

In the meantime, the retailer has connected approximately 1,000 suppliers and 120 logistics service providers. Important for doing this was the friendliness of the portal. "The proof that the portal works well was provided during Christmas season last year," says Koen van Doorn.

Esther Leferink Proces Manager Replenishment Esther Leferink